Supportin hidastumisesta on koko ajan ollut tieto myös kaupan sivuilla. Tällä hetkellä näin:

"...Some members of the support team work in the home office. As a result we had to stop our telephone support and concentrate fully on your e-mail inquiries. Currently we need about 2-4 days to answer your request. Please refrain from further inquiries about the processing status, as this will delay the response time of all e-mails even further..."