Alkujaan tämän lähetti
Janh
We’re reaching out with an update on your battery order. Your earliest possible delivery is currently scheduled for August.
As announced, we began shipping the first batteries in March and will continue dispatching them regularly until all replacement orders are fulfilled. Unfortunately, the delivery will take longer than expected due to unforeseen production delays. Despite our teams pulling out all the stops, refinements to our assembly standards at the supplier's premises and the necessary ramp-up in production output have affected our planned timeline. We’re working closely with our supplier to get your battery to you as soon as possible.
As a next step, you will receive an order confirmation with your precise delivery date in August.
We recognize the inconvenience caused by this. When shipping your battery, you will receive an individual compensation as a token of our appreciation, which is calculated as follows:
Your exact compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent out to you from Canyon.
The monthly rate is scaled according to your bike model and purchase price, ranging from €104 to €238 per month. (Amounts will be converted to your local currency where applicable.)
Register to Receive Your Payment
To ensure a smooth payout and make sure we have the latest data, please provide your bank account details by following the link below. Once your battery has shipped, we will calculate your compensation and transfer the amount automatically.
Register to Receive Your Payment
We appreciate your patience and loyalty. Our team is doing everything possible to minimize your bike’s downtime, and we’re grateful for your understanding.
If you have any questions, please don’t hesitate to reach out—we’re here to help.
Best regards,
The Canyon Crew
Tälläistä ilo uutista. Mulla jostain semmoinen muistikuva että viime korvaus hakemuksessa oli kohta jossa luki että akkua ei tarvitse lähettää canyonille mutta on sitouduttava hävittämään akku oikein. Muistanko väärin? Nyt pyydetään lähettämään akku jotta saisi hyvitystä.